My friend and former colleague, Ambassador Capricia Penavic Marshall, has written a compelling book about why diplomacy matters more than ever in a world riven by division and discord. A former White House Social Secretary in the Clinton Administration and Chief of Protocol for the U.S. under President Obama, Marshall has planned and executed some of the toughest and most sensitive diplomatic events undertaken by the past two Democratic presidents. She argues here that protocol is a universal language of global diplomacy, necessary to bring leaders and countries together so that they can negotiate effectively. Marshall also makes the case that understanding rules of protocol can help all of us in our own lives, whether handling issues at work or resolving family disputes. The best thing about Protocol: Marshall is an exceptional story-teller, and the stories she tells are informative, educational, and entertaining!